FAQ

We specialize in professional-grade industrial equipment and supplies including safety boots (6-inch and 8-inch), air tools, automotive equipment and tools, chemical metering pumps, cleaning supplies, electrical tools, facility equipment, flame-resistant workwear, and more. Our products are designed for durability and performance in demanding work environments.

Yes, our safety boots and flame-resistant workwear meet or exceed OSHA standards for workplace safety. We carefully select products that provide the protection industrial professionals need.

While we don’t currently advertise specific bulk discounts, our free shipping on orders over $50 makes bulk purchases more economical. For very large orders (typically over $1,000), please contact our customer service for potential additional savings.

You can create an account during checkout by selecting “Create an Account” after entering your shipping information. Having an account allows you to track orders, save payment methods, and view order history.

We process orders quickly (within 1-2 business days) to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient payments.

We offer two shipping methods:

Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after processing)
Free Shipping: Available on orders over $50 via EMS (15-25 business days after processing)

Note: We do not ship to Asia or select remote regions due to logistical constraints.

Our warehouse team processes all orders within 1-2 business days. You’ll receive tracking information once your order ships.

Currently, we only offer the shipping methods listed above. Our standard shipping via DHL or FedEx provides the fastest available delivery times for most locations.

Yes, all shipments include tracking. For standard shipping (DHL/FedEx), you’ll receive detailed tracking updates. EMS shipments also include tracking, though updates may be less frequent.

We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and with all tags attached. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

Once we receive your return, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method and may take additional time to appear on your statement depending on your financial institution.

We currently don’t offer direct exchanges. For a different size or product, please return the original item (following our return policy) and place a new order for the item you need.

Product pages include available specifications. For technical manuals or additional product information, please contact our customer service team with the product name/number.

Please contact us immediately at [email protected] with photos of the damage/defect and your order number. We’ll arrange for a replacement or refund and cover return shipping if necessary.